After hours emergency calls
A pipe bursts at 11pm or the power goes out on a Sunday. The caller needs someone now, not a voicemail.
- 1The agent answers on the first ring, day or night.
- 2It recognises the emergency, gives basic safety guidance and captures the details.
- 3It books the job at your emergency rate and texts you, or transfers a genuine emergency to your on call mobile.
Illustrative example. If an after hours callout is worth $450 and you miss two a week, that is up to $46,800 a year that could go to another tradie.
See the trades agent →Calls missed while on the tools or with a patient
You cannot stop mid job or mid treatment to answer the phone, so new enquiries ring out.
- 1Calls divert to the agent while you are hands on.
- 2It answers questions, qualifies the caller and books the job or appointment.
- 3You get a summary of every call, so you always know what came in.
Illustrative example. A clinic that misses three new patient calls a week, each worth $200 on the first visit, could be leaving about $31,200 a year on the table.
See the allied health agent →Overflow when the line is busy
The phone rings hardest when your team is already flat out, so callers hit an engaged tone and hang up.
- 1Overflow calls divert to the agent instead of ringing out.
- 2It handles unlimited calls at once, so nobody waits.
- 3Every booking and message lands in your system.
Illustrative example. Saving even one extra booking a day at $150 adds up to about $39,000 a year.
See the restaurant agent →Appointment booking and rescheduling
Cancellations leave gaps in the book and no one is chasing the waitlist to fill them.
- 1The agent books new appointments straight into your system.
- 2It reschedules, cancels and offers the next available slot.
- 3It fills gaps from your waitlist rules, so the diary stays full.
Illustrative example. Filling two cancellation slots a week at $120 each recovers about $12,480 a year.
See the dental agent →Qualifying and filtering timewaster calls
Not every caller is a real job. Sales calls and tyre kickers eat time you do not have.
- 1The agent asks your qualifying questions on every call.
- 2It books the real jobs and filters the rest.
- 3It flags anything that needs you, so your time goes to work that pays.
Illustrative example. If screening saves you 30 minutes a day, that is more than 120 hours a year back on the tools.
See the trades agent →Missed call text back
A caller you could not fully help hangs up and is gone, unless you follow up fast.
- 1The agent texts anyone it could not book on the spot.
- 2The message picks up where the call left off and offers a time.
- 3A missed call becomes a booked job instead of a lost one.
Illustrative example. Recovering just one $300 job a week from a text back is about $15,600 a year.
See the property managers agent →