After hours call answering for property managers
The 10pm maintenance call, handled before you wake up
G2 answers tenant calls around the clock, logs the maintenance request, triages urgency and routes genuine emergencies to your nominated trades.
Data hosted in Australia. Cancel anytime.
After hours call, 10:02pm. Answered by G2.
Caller
Hi, water is coming through the laundry ceiling at 12 Herring Road.
G2 agent
That is treated as urgent. Is the water near any power points or lights?
Caller
No, it is dripping over the sink.
G2 agent
Thanks. I am logging the request against your property and sending it to the on call plumber now.
Caller
Great, thank you.
What missed calls are costing you
Tenants call after hours and expect an answer.
Missed calls become angry emails, bad reviews and compliance risk.
Every call interrupts a property manager's day.
Routine requests do not need a human, but they all get one.
Urgent repairs have legal timeframes.
A burst pipe logged at 10pm and actioned at 9am is a problem you did not need.
How property management phone answering works after hours
- 1
Tenant lines divert to G2 after hours or on overflow.
Your team keeps normal hours. The agent covers the rest.
- 2
The agent logs and triages.
Urgent matters route to your nominated emergency trades. Routine requests become tickets.
- 3
Everything is in your system by morning.
Tickets created, calls summarised, nothing lost.
Tested before it takes your calls
Every G2 agent runs a 50 call test before it goes live. The results publish here once your property managers agent passes.
- 127
- Calls tested
- 104
- Booked correctly
- 11
- Flagged for human review
- 6
- Mistakes found and fixed
Illustrative figures while our live test program runs. Verified results publish here.
What changes when G2 answers
Every tenant call answered, day or night.
Urgent repairs routed to trades within minutes, with a record of when.
Routine requests ticketed without touching a property manager's phone.
Works with your system
- PropertyMe
- PropertyTree
- Console Cloud
Book your 15 minute call
We map the agent to how your business runs, answer your questions and give you pricing on the call.
Book my 15 minute call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Your questions, answered
Can it route emergencies to our trades?
Yes. You define what counts as urgent and who gets called. The agent follows it exactly and records the timeline.
Does it create tickets in PropertyMe?
Maintenance requests land in your system with the tenant details, property and description captured on the call.
What does after hours call answering for property managers cost?
Pricing depends on your rent roll and call volume, so we set it on your intro call. No lock-in, cancel any time.
Do callers know they are talking to AI?
The agent identifies itself if asked and never pretends to be a person. Most callers just care that someone answered and their problem is being sorted.
What happens when the agent cannot handle a call?
It transfers to you or your nominated number, and flags the call in your summary so nothing slips through.
Is my data stored in Australia?
Yes. Call recordings, transcripts and customer details are hosted in Australian data centres.
How long does setup take?
Most businesses are live within a week. We train the agent on your services, prices, service area and booking rules before it takes a single call.
Can I cancel?
Yes, any time. No lock-in contracts.