Late night residential lockout
A tenant returns home late at night to realise they lost their house keys. They call local locksmiths, hit voicemail, and call the first competitor who answers live.
AI receptionist
AI receptionist for locksmiths
The short answer
An AI receptionist for locksmiths answers frantic emergency lockout calls, coordinates immediate roadside or residential dispatch, and updates schedules in ServiceM8. G2 provides around the clock phone coverage, quoting clear lockout rates and capturing bookings while you are on site.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
I'm locked out of my apartment in Surry Hills, my keys are inside on the kitchen table and I need someone to help me get in!
G2 agent
Please verify your photo identification or proof of occupancy, such as a rental agreement or utility bill, which is required before the locksmith can grant entry.
G2 agent
I can dispatch an emergency locksmith to your location within forty minutes. There is a flat call-out fee of 150 dollars for after hours service, is it okay if I confirm this now?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Locked out parent with toddler
A parent accidentally locks themselves and their toddler out of their home during the afternoon rush. They call frantically, but the locksmith is driving and misses it.
Post-break-in emergency lock change
A retail store experiences a break-in on Friday night. The owner wants all door locks replaced early Saturday. They call around, get voicemail, and hire an active competitor.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your call-out fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average locksmiths job is worth about $210 (source), and the call-out fee alone runs $110 to $180. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$10,920
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Built for locksmiths
Under Victoria's Private Security Act 2004, locksmiths must hold a private security registration or licence to install or repair security equipment, protecting home safety.
SourceUnder Australian Standard AS4145, residential security locks should meet strictly tested resistance ratings for mechanical security, fire resistance, and corrosion, which licensed locksmiths enforce.
SourceCommon questions
Can G2 distinguish between an urgent vehicle lockout and a routine rekeying inquiry?
Yes, G2 uses pre-programmed diagnostic prompts to qualify the call. If a caller is stranded in a car park or locked out of their house, G2 triages the job as an immediate emergency dispatch. Routine enquiries about master key systems or deadbolt installations are booked into standard slots.
Does G2 connect with my ServiceM8 schedule to dispatch locksmiths?
Yes, G2 integrates with ServiceM8 via OAuth. It checks your live technician availability, reserves a booking window, and populates the client's contact information, location, and key details straight into the job card, preventing double-bookings and saving your team manual data entry time.
How does the AI handle quoting lock replacements when there are many types of locks?
G2 can quote standard flat rates for common services like opening a basic pin-tumbler lock. If the caller requires a custom electronic smart lock or digital keypad, G2 notes the lock type and logs a detailed quote request in your system for accurate off-site estimation.
Is G2 able to verify proof of ownership before a locksmith arrives on site?
G2 informs the caller during booking that the responding locksmith will require physical photo identification and proof of residence (like a utility bill or lease agreement) before opening any door. This helps maintain legal compliance and ensures site safety for your dispatchers.
Ready to stop losing locksmiths jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed