Air conditioning unit failure
An elderly homeowner's split system air conditioner breaks down on a 40 degree summer day. They call local HVAC techs, get voicemail, and call the next active business.
AI receptionist
AI receptionist for HVAC technicians
The short answer
An AI receptionist for HVAC technicians takes inbound emergency heating or cooling calls, pre-qualifies system models, and books maintenance appointments in ServiceM8. G2 ensures 24/7 phone coverage, preventing seasonal booking surges from overwhelming your operations and helping you secure commercial service agreements.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
Our ducted air conditioning is blowing warm air instead of cold and we have a major office meeting starting soon!
G2 agent
Check that your thermostat batteries are fresh, ensure the outdoor condenser unit is clear of leaves, and verify that the safety switch has not tripped.
G2 agent
I can book an HVAC technician to inspect your system. There is a standard service call fee of 150 dollars which covers travel and diagnostics, should I reserve this time?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Ducted heater ignition failure
A family's ducted gas heating system shuts down on a freezing winter night. They call frantically for after hours help, but the technician is asleep and misses it.
Commercial cold room breakdown
A busy restaurant's walk-in freezer compressor fails at 4 PM on Friday. They call the refrigeration mechanic, hit automated voicemail, and immediately dial a competitor who answers live.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your service call fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average HVAC technicians job is worth about $260 (source), and the service call fee alone runs $120 to $200. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$13,520
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Works with your system
G2 books the job into the software you already run, so your team is not retyping anything.
Built for HVAC technicians
Australian HVAC technicians who handle synthetic greenhouse gases or ozone depleting substances must be licensed by the Australian Refrigeration Council (ARC) and carry the ARC Tick logo.
SourceCommercial air conditioning systems in Australia must be serviced in accordance with AIRAH DA19 guidelines and Australian Standard AS/NZS 3666 to prevent harmful Legionella bacteria outbreaks.
SourceCommon questions
How does G2 handle seasonal call volume spikes during heatwaves?
G2 handles unlimited concurrent calls, ensuring no caller gets a busy signal or voicemail on a 40 degree day. The AI qualifies the urgency of each breakdown, prioritises commercial refrigeration or vulnerable households, and schedules repairs directly into your software.
Does the AI receptionist integrate with our ServiceM8 service database?
Yes, G2 integrates directly with ServiceM8. The AI queries your live schedule to find open dispatch slots, creates a new job card with full site details, and attaches the complete call transcript, ensuring smooth dispatching for your technicians.
What happens if a caller asks about a specific brand like Daikin or Mitsubishi?
G2 can be programmed with your brand specialties. It will reassure the caller that you are certified to service their specific manufacturer, check your inventory list for common parts, and note the brand in your schedule, helping you maintain brand-specific service standards.
Can G2 assist with commercial preventative maintenance contract enquiries?
Yes, G2 qualifies commercial callers by capturing their building type, number of split or ducted units, and maintenance history. It then schedules a call back for your estimator to conduct a site inspection, capturing high-value recurring service contracts automatically.
Ready to stop losing HVAC technicians jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed