Termite active mud tubes discovery
A homeowner discovers active termite mud tubes behind their skirting boards at midnight. They call local pest control frantically, hit voicemail, and call a competitor.
AI receptionist
AI receptionist for pest controllers
The short answer
An AI receptionist for pest controllers handles incoming treatment requests, qualifies pest types, and books residential or commercial spray appointments in ServiceM8. G2 ensures 24/7 call capture, securing new clients while you are out on site spraying, preventing competitor encroachment.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
I just found a swarm of flying insects coming out of a hole in our hallway plasterboard and I think they are termites!
G2 agent
Do not disturb the insects or break the mud tubes, as this will cause the colony to retreat deeper into the timber framing.
G2 agent
I can schedule a licensed pest controller to perform a comprehensive timber pest inspection. Our standard service fee for the inspection is 250 dollars, should I confirm this?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Commercial restaurant cockroach emergency
A restaurant owner spots cockroaches in the kitchen right before health inspector visits. They call for emergency pest control while the technician is spraying a roof void, and go elsewhere.
Wasp nest blocking doorway
A large active wasp nest is discovered blocking a family's front entrance on Saturday morning. They call for urgent removal, get voicemail, and hire a larger firm.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your service fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average pest controllers job is worth about $250 (source), and the service fee alone runs $150 to $220. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$13,000
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Works with your system
G2 books the job into the software you already run, so your team is not retyping anything.
Built for pest controllers
Pest control technicians in Australia must be licensed by their state environmental protection agency to legally apply restricted chemical treatments and pest barriers.
SourceUnder Australian Standard AS3660, timber pest inspections for termites are recommended at least once every 12 months for residential properties to prevent structural damage.
SourceCommon questions
How does G2 distinguish between general pest sprays and specialised termite treatments?
G2 uses diagnostic prompts to identify the pest type. If the caller mentions timber damage or mud tubes, G2 classifies the call as a high-value termite inspection. For general ants, spiders, or cockroaches, the AI schedules a standard general treatment spray visit.
Does G2 connect with our ServiceM8 dispatch calendars?
Yes, G2 integrates directly with ServiceM8 via OAuth. It checks your field technician availability, books the job under your pest control category, maps the address, and updates your scheduling board instantly, keeping dispatch records streamlined and error-free for your entire team.
Can the AI receptionist explain if your pest treatments are safe for family pets?
Yes, G2 is programmed to reassure callers that all chemical treatments you use are fully licensed, family-safe, and pet-friendly. The AI provides clear pre-treatment advice, such as keeping pets outside during the application process and for a few hours after.
Is G2 able to coordinate complex multi-visit rodent eradication plans?
Yes, G2 can explain your rodent program structure, quote the base price for the initial setup and follow-up visits, and schedule the first baiting appointment directly into your calendar software, securing high-value multi-step commitments effortlessly and growing your pest business.
Ready to stop losing pest controllers jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed