Cold shower family emergency
A family of five wakes up to freezing showers on a winter morning. They call hot water specialists frantically, hit voicemail, and call a competitor who answers instantly.
AI receptionist
AI receptionist for hot water specialists
The short answer
An AI receptionist for hot water specialists triages urgent water heater failures, confirms fuel source types, and books replacement jobs directly in ServiceM8. G2 operates 24/7, providing instant call-out fee quotes and securing lucrative system installations while you are off site.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
Our hot water tank has split in the laundry and there is steam and rusty water spraying all over the floorboards!
G2 agent
Locate the cold water inlet pipe at the bottom of the water heater tank and turn the isolation valve clockwise to stop the water flow.
G2 agent
I can schedule an emergency technician to isolate and replace your hot water cylinder. There is a standard call-out fee of 150 dollars for after hours service, should I confirm your booking?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Basement cylinder rupture flooding
An indoor storage tank splits, sending high pressure hot water flooding through floorboards. The owner calls for emergency replacement, gets voicemail, and calls a 24/7 competitor.
Commercial kitchen system failure
A busy cafe's continuous flow system fails right before a major weekend shift. They call for urgent service, get automated voicemail, and book with a company answering live.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your call-out fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average hot water specialists job is worth about $1800 (source), and the call-out fee alone runs $120 to $200. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$93,600
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Built for hot water specialists
Water heater replacement in Australia must be performed by a licensed plumber and gasfitter or electrician, with a compliance certificate issued to NSW Fair Trading.
SourceThe Australian Government and state bodies offer generous rebate incentives for replacing old electric storage hot water units with energy efficient heat pump models.
SourceCommon questions
How does G2 identify what type of hot water system a caller has?
G2 is programmed with simple user questions to determine the power source. The AI asks the caller if the unit is located indoors or outdoors, if it runs on natural gas, LPG, or electricity, and whether it is a storage tank or instantaneous continuous flow unit.
Can the AI book hot water replacement quotes directly in ServiceM8?
Yes, G2 integrates with ServiceM8 to check your live technician diaries. When a caller wants a quote or emergency repair, G2 books the job slot, records their exact address, and attaches the detailed system details directly into the ServiceM8 job card.
What happens if a caller's hot water heater is actively flooding their home?
G2 immediately triages the call as an active emergency. While scheduling the dispatch, G2 provides calm, step-by-step instructions advising the customer to locate the isolation valve on the cold water inlet pipe and turn it clockwise to stop the flooding.
Can G2 quote replacement unit prices over the phone?
G2 can quote your standard flat-rate supply and install packages for common systems, such as a 250L electric storage cylinder. If the caller requires a custom heat pump upgrade, G2 captures their requirements and logs a priority call-back to ensure your sales team follows up.
Ready to stop losing hot water specialists jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed