AI phone answering for restaurants and function venues
The phone rings hardest when your team is flat out
Friday night service is exactly when booking calls ring out. G2 answers, takes the reservation, handles the usual questions and alerts staff when a human should step in.
Data hosted in Australia. Cancel anytime.
Mid service call, 7:15pm Friday. Answered by G2.
Caller
Hi, any chance of a table for four tomorrow around seven?
G2 agent
Let me check. I have 7:00 or 7:30 tomorrow night for four. Which do you prefer?
Caller
Seven is perfect. One of us is coeliac, is that okay?
G2 agent
I have noted it on the booking and the kitchen will confirm options at the table. What name for the booking?
Caller
Priya.
What missed calls are costing you
Service time is peak call time.
Your host is seating a party of six while three bookings ring out.
The same questions, forty times a week.
Opening hours, parking, dietaries, group bookings. All answerable without a human.
Private dining enquiries are your highest value calls.
They deserve better than a message bank.
How the restaurant reservation answering service works
- 1
Calls divert during service or after hours.
Your team stays on the floor. The agent takes the phone.
- 2
The agent books and answers.
Reservations into your booking system, FAQs handled, VIP and function enquiries flagged to staff immediately.
- 3
You see every call.
A nightly summary of bookings taken, questions asked and follow-ups needed.
Tested before it takes your calls
Every G2 agent runs a 50 call test before it goes live. The results publish here once your restaurants agent passes.
- 127
- Calls tested
- 104
- Booked correctly
- 11
- Flagged for human review
- 6
- Mistakes found and fixed
Illustrative figures while our live test program runs. Verified results publish here.
What changes when G2 answers
Bookings captured during service instead of ringing out.
Function and private dining enquiries flagged to a human within minutes.
Your host stays on the floor where they earn you money.
Works with your system
- OpenTable
- SevenRooms
- TheFork
Book your 15 minute call
We map the agent to how your business runs, answer your questions and give you pricing on the call.
Book my 15 minute call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Your questions, answered
Can it handle dietary and allergy questions?
It answers from your menu notes and flags anything uncertain to staff rather than guessing. Allergy matters are always confirmed by your team.
Does it take bookings into OpenTable?
Reservations land in your booking system with pax, time and contact details captured.
Does AI phone answering for restaurants work after hours too?
Yes. The agent takes bookings during service, after close and on the days you are shut, so Monday callers still get a table.
Do callers know they are talking to AI?
The agent identifies itself if asked and never pretends to be a person. Most callers just care that someone answered and their problem is being sorted.
What happens when the agent cannot handle a call?
It transfers to you or your nominated number, and flags the call in your summary so nothing slips through.
Is my data stored in Australia?
Yes. Call recordings, transcripts and customer details are hosted in Australian data centres.
How long does setup take?
Most businesses are live within a week. We train the agent on your services, prices, service area and booking rules before it takes a single call.
Can I cancel?
Yes, any time. No lock-in contracts.