A dental phone answering service for Australian practices
A missed call is a new patient ringing your competitor
Your front desk is checking in patients, taking payments and managing the book. G2 answers the calls they cannot, books appointments and captures every new patient enquiry.
Data hosted in Australia. Cancel anytime.
Lunchtime overflow call, 1:10pm. Answered by G2.
Caller
Hi, I am after a check-up and clean. Are you taking new patients?
G2 agent
We are. Can I grab your name and the best mobile number for you?
Caller
Sarah, 0400 000 000.
G2 agent
Thanks Sarah. I have Tuesday 2:30 or Thursday 9:00 for a new patient check-up. Which suits?
Caller
Thursday at 9, thanks.
What missed calls are costing you
Reception is busiest exactly when the phone rings most.
Morning check-ins and lunchtime peaks mean genuine new patient calls ring out.
A new patient is worth thousands over their lifetime.
Losing even one a week to voicemail is an expensive gap in the roster.
After hours callers will not wait until 8:30am.
Toothache does not keep business hours, and neither do your competitors' booking lines.
How the dental phone answering service works
- 1
Overflow and after hours calls divert to G2.
Your front desk keeps handling what they can. The agent catches the rest.
- 2
The agent books and triages.
New patient bookings, appointment changes and emergency triage against rules you set.
- 3
Your practice software stays the source of truth.
Bookings and messages land in your system with a morning summary for the practice manager.
Tested before it takes your calls
Every G2 agent runs a 50 call test before it goes live. The results publish here once your dental practices agent passes.
- 127
- Calls tested
- 104
- Booked correctly
- 11
- Flagged for human review
- 6
- Mistakes found and fixed
Illustrative figures while our live test program runs. Verified results publish here.
What changes when G2 answers
No new patient enquiry rings out, in hours or after.
Front desk freed up for the patients standing in front of them.
A daily call summary your practice manager can action in five minutes.
Works with your system
- Dentally
- Core Practice
- HotDoc
- Praktika
We book into these systems too. We confirm the setup for your business on your intro call.
What it costs
$990 a month
after a $1,500 setup
$1,500 setup, then $990 a month for one workflow. No lock-in contract. Setup covers training the agent on your services, prices, service area and booking rules, plus a 50 call test before it goes live.
Hear the agent take a real call
Talk to the demo agent now. When you are ready, book a 30 minute call and we map the agent to how your business runs, answer your questions and give you pricing.
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Get a callback
Leave your name and mobile and we will call you back.
Your questions, answered
Can it handle patient privacy requirements?
The agent captures only what a receptionist would, and all data is hosted in Australia. We work within your practice's privacy policy.
Can it triage dental emergencies?
It follows triage rules you approve, books urgent slots you nominate and escalates to your on-call arrangement when needed.
Is this a full dental phone answering service or just message taking?
It is full call handling. The agent books appointments, answers common questions and takes messages only when a human needs to follow up.
Does it integrate with our practice management software?
Yes. The agent books appointments directly into Dentally, Core Practice, HotDoc or Praktika, so there is no double entry and no separate calendar to check. New patients, existing patients and appointment details all land in your existing system. If you use something else, ask us.
Can the AI handle reschedules, cancellations and new patient intake?
Yes. The agent does more than take new bookings. It moves existing appointments, processes cancellations, offers the next available slot and captures new patient details before their first visit. Fewer no-shows, fewer gaps in the book, and your front desk stays with the patient in front of them.
Can it answer basic HICAPS or billing questions?
The agent handles the common ones. Whether you offer HICAPS on the spot claiming, what payment methods you accept, and whether a referral is needed. Anything involving a specific patient account or a quote is flagged and passed to your team, so callers always get an accurate answer.
What does AI phone answering for dental practices cost?
G2 is a flat $990 a month after a $1,500 setup. No per-call fees. No lock-in, cancel any time.
Do callers know they are talking to AI?
The agent identifies itself if asked and never pretends to be a person. Most callers just care that someone answered and their problem is being sorted.
What happens when the agent cannot handle a call?
It transfers to you or your nominated number, and flags the call in your summary so nothing slips through.
Is my data stored in Australia?
Yes. Call recordings, transcripts and customer details are hosted in Australian data centres.
How long does setup take?
Most businesses are live within a week. We train the agent on your services, prices, service area and booking rules before it takes a single call.
Can I cancel?
Yes, any time. No lock-in contracts.