A dental phone answering service for Australian practices
A missed call is a new patient ringing your competitor
Your front desk is checking in patients, taking payments and managing the book. G2 answers the calls they cannot, books appointments and captures every new patient enquiry.
Data hosted in Australia. Cancel anytime.
Lunchtime overflow call, 1:10pm. Answered by G2.
Caller
Hi, I am after a check-up and clean. Are you taking new patients?
G2 agent
We are. Can I grab your name and the best mobile number for you?
Caller
Sarah, 0400 000 000.
G2 agent
Thanks Sarah. I have Tuesday 2:30 or Thursday 9:00 for a new patient check-up. Which suits?
Caller
Thursday at 9, thanks.
What missed calls are costing you
Reception is busiest exactly when the phone rings most.
Morning check-ins and lunchtime peaks mean genuine new patient calls ring out.
A new patient is worth thousands over their lifetime.
Losing even one a week to voicemail is an expensive gap in the roster.
After hours callers will not wait until 8:30am.
Toothache does not keep business hours, and neither do your competitors' booking lines.
How the dental phone answering service works
- 1
Overflow and after hours calls divert to G2.
Your front desk keeps handling what they can. The agent catches the rest.
- 2
The agent books and triages.
New patient bookings, appointment changes and emergency triage against rules you set.
- 3
Your practice software stays the source of truth.
Bookings and messages land in your system with a morning summary for the practice manager.
Tested before it takes your calls
Every G2 agent runs a 50 call test before it goes live. The results publish here once your dental practices agent passes.
- 127
- Calls tested
- 104
- Booked correctly
- 11
- Flagged for human review
- 6
- Mistakes found and fixed
Illustrative figures while our live test program runs. Verified results publish here.
What changes when G2 answers
No new patient enquiry rings out, in hours or after.
Front desk freed up for the patients standing in front of them.
A daily call summary your practice manager can action in five minutes.
Works with your system
- Dentally
- Core Practice
- HotDoc
- Praktika
Book your 15 minute call
We map the agent to how your business runs, answer your questions and give you pricing on the call.
Book my 15 minute call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Your questions, answered
Can it handle patient privacy requirements?
The agent captures only what a receptionist would, and all data is hosted in Australia. We work within your practice's privacy policy.
Can it triage dental emergencies?
It follows triage rules you approve, books urgent slots you nominate and escalates to your on-call arrangement when needed.
Is this a full dental phone answering service or just message taking?
It is full call handling. The agent books appointments, answers common questions and takes messages only when a human needs to follow up.
Do callers know they are talking to AI?
The agent identifies itself if asked and never pretends to be a person. Most callers just care that someone answered and their problem is being sorted.
What happens when the agent cannot handle a call?
It transfers to you or your nominated number, and flags the call in your summary so nothing slips through.
Is my data stored in Australia?
Yes. Call recordings, transcripts and customer details are hosted in Australian data centres.
How long does setup take?
Most businesses are live within a week. We train the agent on your services, prices, service area and booking rules before it takes a single call.
Can I cancel?
Yes, any time. No lock-in contracts.