Shattered retail shopfront window
An attempted break-in shatters a retail store's front display glass at midnight. The panicked owner calls local glaziers for emergency boarding, gets voicemail, and calls a competitor.
AI receptionist
AI receptionist for glaziers
The short answer
An AI receptionist for glaziers answers urgent emergency glass replacement calls, triages shattered storefronts or sliding doors, and books boarding or repair visits in ServiceM8. G2 provides 24/7 coverage, quoting emergency call-out rates and securing bookings while you are on site cutting glass.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
Our front glass door has just been smashed by a branch and there are sharp glass shards all over the entryway, we need it boarded up!
G2 agent
Do not attempt to clean up or touch the broken glass shards with your bare hands, and keep children and pets clear of the area.
G2 agent
I can schedule an emergency glazier to secure and board up your door. There is a standard after hours attendance fee of 150 dollars, is it okay if I confirm this now?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Kids shatter sliding glass door
Kids playing cricket shatter a sliding patio glass door, leaving sharp shards exposed. The parent calls frantically for urgent replacement, but the glazier is driving and misses it.
Branch crashes through lounge window
A storm branch smashes a residential lounge window during a winter gale. The owner calls for an emergency glazier, hits automated voicemail, and immediately calls a 24/7 competitor.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your attendance fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average glaziers job is worth about $450 (source), and the attendance fee alone runs $120 to $200. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$23,400
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Built for glaziers
All glass selection, glazing, and replacement work in Australian buildings must comply with strict safety standards under Australian Standard AS1288.
SourceUnder AS1288, toughened safety glass or laminated safety glass is legally mandatory for all glass doors and side panels in hazardous residential locations.
SourceCommon questions
How does G2 quote glass replacements when there are many types and sizes?
G2 quotes your standard base rate for site attendance and emergency boarding. The AI explains that while simple single-pane float glass has a base price, the glazier must measure the frame on-site to quote for toughened, laminated, or double-glazed glass to ensure compliance.
Does G2 connect with my ServiceM8 schedule to dispatch glaziers?
Yes, G2 integrates with ServiceM8 via OAuth. The AI checks your glass technicians' real-time diaries, reserves a priority booking window, and syncs the address and job details straight to your calendar, removing administrative bottlenecks and automating scheduling for every incoming enquiry.
Can the AI triage high-priority emergency board-ups from routine window quotes?
Yes, G2 uses pre-programmed logic to identify urgent security or safety risks, such as smashed storefronts or exposed glass. It triages these for immediate dispatch and routes standard glass quotes to normal business hours, protecting your response times and maximising commercial field efficiency.
What safety instructions can G2 provide a caller with a smashed window?
G2 provides safe holding advice. It warns the caller to keep children and pets away from the area, advises against touching the broken glass, and recommends leaving the site undisturbed until the glazier arrives, minimising liability and injury risks for the property owner.
Ready to stop losing glaziers jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed