Ruptured mains water pipe
A homeowner wakes up to a flooded kitchen from a ruptured water main. They need an emergency plumber immediately, get voicemail, and hang up to call the next number.
AI receptionist
AI receptionist for emergency plumbers
The short answer
An AI receptionist for emergency plumbers answers urgent after-hours calls, screens for active floods or burst pipes, and books jobs directly into ServiceM8. G2 provides instant coverage, qualifying emergency callers and securing dispatch fees without requiring you to answer calls while on site.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
My laundry is completely flooding right now, water is pouring out from under the washing machine and I can't stop it!
G2 agent
Locate your main water meter at the front boundary of your property and turn the brass valve clockwise to shut off the water supply.
G2 agent
I can book an emergency plumber to arrive within the next two hours. There is a standard call-out fee of 150 dollars to dispatch the technician, is it okay if I secure your booking now?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Raw sewage backing up
Raw sewage begins surcharging into a family backyard during a weekend gathering. The owner calls frantically but the plumber is on a rest break and misses it.
Commercial boiler heating failure
A local restaurant's commercial hot water system fails during peak dinner service. They call for an urgent plumber, find only voicemail, and call a competitor who answers live.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your call-out fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average emergency plumbers job is worth about $350 (source), and the call-out fee alone runs $150 to $250. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$18,200
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Works with your system
G2 books the job into the software you already run, so your team is not retyping anything.
Built for emergency plumbers
Under NSW Fair Trading regulations, any plumbing work affecting water mains or sewerage systems must be performed by a licensed plumber and registered with a compliance certificate.
SourcePlumbing emergency calls in Australia spike significantly during winter months due to ruptured copper pipes and increased load on hot water systems failing under pressure.
SourceCommon questions
How does G2 distinguish between an urgent plumbing emergency and a routine quote request?
G2 uses conversational logic to analyse the caller's query for urgency signals. If a caller mentions active flooding, raw sewage, or a burst main, G2 classifies the call as an emergency, quotes your after-hours fee, and triggers an escalation. Minor dripping taps are scheduled for ordinary business hours.
Does the AI integrate with my ServiceM8 dispatch queues?
Yes, G2 pings the ServiceM8 API in real time to check your on-call schedule and technicians. When an emergency call is verified, G2 books the job into your calendar under your emergency category, imports the transcript, and sends a push notification directly to the designated on-call plumber.
What happens if a caller has a burst pipe but doesn't know where their water mains valve is?
G2 provides safe, helpful holding instructions during the call. The AI will guide the caller to check the front boundary of their property near the street for the water meter box, advising them to turn the valve clockwise to stop the water damage while the technician is dispatched.
How does G2 handle the call-out fee for an emergency job?
Before it books a job, G2 quotes your after-hours call-out fee and confirms the caller agrees to it, so genuine emergencies are locked in and time-wasters are filtered out. You collect payment your usual way once the technician is on site.
Ready to stop losing emergency plumbers jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed