Washing machine flood mid-cycle
A laundry machine malfunctions mid-cycle, locking the door and flooding a tiled hallway. The laundry owner calls local repairers, gets voicemail, and calls a competitor.
AI receptionist
AI receptionist for appliance repairers
The short answer
An AI receptionist for appliance repairers takes inbound service calls, captures brand and model details, and schedules diagnostic visits in Tradify. G2 operates 24/7, providing instant call-out pricing and securing jobs while you are focused on complex technical repairs, optimising your route.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
My Samsung front-loader washing machine is flashing an OE error code and the door is completely locked with all my clothes stuck in soapy water!
G2 agent
Check that the drainage hose at the back of the machine is not bent, and locate the small filter door at the bottom front of the unit to check for blocks.
G2 agent
I can book an appliance technician to inspect your machine. There is a standard service call fee of 149 dollars which covers travel and diagnostics, can I secure this slot?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Commercial cafe fridge cooling failure
A cafe's primary milk refrigeration unit fails at 4 PM on a hot Friday. The manager calls frantically, hits automated voicemail, and immediately hires a competitor answering live.
Family oven failure before gathering
An electric wall oven fails to heat up right before a family birthday lunch. The homeowner calls local appliance techs, gets voicemail, and books with a larger franchise.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into Tradify
It quotes your service call fee, confirms the caller agrees, and writes the booking straight into Tradify with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average appliance repairers job is worth about $220 (source), and the service call fee alone runs $110 to $150. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$11,440
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Built for appliance repairers
Appliance repairers in New South Wales must hold a restricted electrical disconnect and reconnect licence to legally service hardwired electric ovens and cooktops.
SourceQuality European appliance brands like Miele and Bosch are designed for a 12 to 15 year lifespan, making professional repair highly cost-effective over replacement.
SourceCommon questions
Can G2 capture specific appliance make, model, and error code details?
Yes, G2 systematically prompts the caller for the brand, appliance type, approximate age, and any error codes shown on the display. This ensures your technician can source and load the correct replacement parts before arriving, maximising first-visit resolution rates and customer satisfaction.
Does G2 integrate with our Tradify job management software?
Yes, G2 connects directly to Tradify via API. It checks your technician's availability, maps the service area, creates the job card with appliance specifications, and inserts the call transcript directly, ensuring seamless workflows from booking to billing without any administrative friction.
How does the AI handle inquiries for brands you don't service?
G2 can be programmed with your brand exclusion list. If a caller asks to service a brand you do not support, the AI politely explains the policy and recommends alternative local specialists, maintaining a high standard of professional customer service.
Is G2 able to quote the cost of replacement parts over the phone?
G2 explains that while the call-out fee covers travel and diagnostics, the cost of specific heating elements, pumps, or control boards must be quoted on-site by the technician after inspection, setting clear commercial expectations and avoiding pricing disputes before work begins.
Ready to stop losing appliance repairers jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed