Ceiling collapse from major leak
A severe storm compromises a residential roof, causing water to pool and collapse the ceiling plaster. The homeowner calls roofers, hits voicemail, and calls a competitor.
AI receptionist
AI receptionist for roof repairers
The short answer
An AI receptionist for roof repairers answers urgent calls during storm events, qualifies leak locations, and books inspection visits in ServiceM8. G2 provides 24/7 telephone coverage, allowing you to capture high value re-roofing and restoration leads while working safely on a roof.
Book a call
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Incoming call. Answered by G2.
Caller
Our roof is leaking badly in the master bedroom, the water is dripping straight through the ceiling light and ruining the carpet!
G2 agent
Do not attempt to climb onto the roof during wet or windy conditions, and place buckets under active drips to catch water while the roofer is dispatched.
G2 agent
I can schedule our estimator to perform a thorough roof inspection. There is an inspection fee of 150 dollars which is deducted from any final repair invoice, is that alright?
When these calls go to voicemail
Most callers with an urgent job do not leave a message. They ring the next business. Here is where a missed call costs you.
Profitable re-roofing inquiry
A commercial property owner wants a quote to replace a rusted tin warehouse roof. They call while the roofer is on a harness, get voicemail, and hire elsewhere.
Hail storm tile destruction
A sudden hailstorm cracks dozens of terracotta tiles on a residential street. Dozens of homeowners call the local roofer, hit a busy signal, and call larger franchises.
How G2 handles the call
- 1
Answers on the first ring, 24/7
Whether it is the middle of the night or the middle of a job, G2 picks up every call, so no caller is sent to voicemail and on to a competitor.
- 2
Screens for a genuine emergency
It asks your qualifying questions, separates urgent jobs from routine enquiries, and gives safe holding advice while the caller waits.
- 3
Books the job into ServiceM8
It quotes your inspection fee, confirms the caller agrees, and writes the booking straight into ServiceM8 with the address and job notes.
- 4
Hands you every detail
You get a summary of every call, and genuine emergencies are escalated straight to your on-call mobile, so the work stays with you.
What a missed job could cost you
The average roof repairers job is worth about $1150 (source), and the inspection fee alone runs $150 to $250. Enter your own numbers below. This is an illustrative estimate, not a quote or a promise of results.
Estimated revenue lost a year
$59,800
G2 costs about
$11,880
a year on the standard plan
An illustrative estimate based on the numbers you enter. Actual results depend on your business.
Works with your system
G2 books the job into the software you already run, so your team is not retyping anything.
Built for roof repairers
Under Australian work health and safety laws, roof repairers must hold a Work safely at heights certification (RIIWHS204E) to legally perform work above two metres.
SourceStorm-related roofing emergencies in Sydney often lead to massive surges in immediate service calls, requiring 24/7 triaging of structural damage.
SourceCommon questions
How does G2 manage the extreme surge in phone calls during major storm events?
G2 is built on cloud architecture that handles hundreds of calls simultaneously. During a major storm, the AI systematically answers every caller, triages severe structural collapses from minor gutter overflows, and populates your service calendar in real time, capturing emergency leads efficiently.
Can the AI distinguish between terracotta tiles, metal sheeting, or Colorbond roofs?
Yes, G2 prompts the caller to identify their roof material type. The AI records whether the roof is tile, Colorbond, or slate, so your technicians know exactly what materials, safety harness gear, and ladders to load onto the truck before leaving the depot.
Does G2 integrate with our ServiceM8 scheduling and estimator software?
Yes, G2 connects directly to ServiceM8. It checks your estimator's available times, books the on-site quote visit, populates the customer's home address, and attaches the complete call details to ensure an accurate quote workflow without any manual database entry or administrative delay.
What safe advice can G2 give a caller who has a major active roof leak?
G2 provides safe holding instructions. It advises the caller to move valuable furniture and electronics away from the leak, place large containers beneath the drip, and explicitly warns them never to step onto a wet roof to check the damage themselves.
Ready to stop losing roof repairers jobs to voicemail?
Book a quick call and hear the agent take a real one.
Book a call- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed