An allied health phone answering service built for small clinics
You cannot answer the phone mid treatment. G2 can.
Every call that rings out while your hands are busy is a booking that lands somewhere else. G2 answers, books into Cliniko or Nookal and keeps your book full.
Data hosted in Australia. Cancel anytime.
Call during a consult, 3:40pm. Answered by G2.
Caller
I have done my lower back and I can barely move. Any chance of today?
G2 agent
Let me check. Have you been into the clinic before?
Caller
No, first time.
G2 agent
We hold same day slots for new patients. I can book you 5:20 this afternoon. Does that work?
Caller
Yes, that would be great.
What missed calls are costing you
Hands-on work means missed calls, every single day.
A 30 minute consult is 30 minutes of unanswerable phone.
No-shows and cancellations leave holes in your day.
Without someone chasing the waitlist, those slots stay empty.
Hiring reception does not stack up for a small clinic.
The call volume is real but not enough to justify a salary.
How the AI receptionist for physio clinics works
- 1
Calls divert while you are treating.
In session, at lunch or after hours.
- 2
The agent books, reschedules and answers the common questions.
Prices, gap fees, what to bring, parking.
- 3
Everything lands in Cliniko or Nookal.
With a summary text after every call.
Tested before it takes your calls
Every G2 agent runs a 50 call test before it goes live. The results publish here once your physio and allied health agent passes.
- 127
- Calls tested
- 104
- Booked correctly
- 11
- Flagged for human review
- 6
- Mistakes found and fixed
Illustrative figures while our live test program runs. Verified results publish here.
What changes when G2 answers
Every call answered while you stay hands-on with the patient in front of you.
Cancellation slots refilled from your waitlist rules.
Common questions answered without interrupting your day.
What it costs
$990 a month
after a $1,500 setup
$1,500 setup, then $990 a month for one workflow. No lock-in contract. Setup covers training the agent on your services, prices, service area and booking rules, plus a 50 call test before it goes live.
Hear the agent take a real call
Talk to the demo agent now. When you are ready, book a 30 minute call and we map the agent to how your business runs, answer your questions and give you pricing.
- Data hosted in Australia
- Cancel anytime
- A human takes over whenever needed
Get a callback
Leave your name and mobile and we will call you back.
Your questions, answered
Does it work with Cliniko?
Yes. Cliniko and Nookal are our most common clinic setups, with bookings landing directly in your diary.
Can it quote gap fees and item numbers?
It answers from the fee schedule you provide and never invents pricing.
What does an allied health phone answering service cost?
G2 is a flat $990 a month after a $1,500 setup. No per-call fees. No lock-in, cancel any time.
Is patient data handled securely and compliantly?
Yes. All call recordings, transcripts and patient details are hosted in Australian data centres and handled in line with the Australian Privacy Principles. Nothing is stored offshore. Access is limited to your practice, and you can request deletion of records at any time.
Can the AI handle reschedules, cancellations and new patient intake?
Yes. The agent does more than take new bookings. It moves existing appointments, processes cancellations, offers the next available slot and captures new patient details before their first visit. Fewer no-shows, fewer gaps in the book, and your front desk stays with the patient in front of them.
Can it answer basic HICAPS or billing questions?
The agent handles the common ones. Whether you offer HICAPS on the spot claiming, what payment methods you accept, and whether a referral is needed. Anything involving a specific patient account or a quote is flagged and passed to your team, so callers always get an accurate answer.
Do callers know they are talking to AI?
The agent identifies itself if asked and never pretends to be a person. Most callers just care that someone answered and their problem is being sorted.
What happens when the agent cannot handle a call?
It transfers to you or your nominated number, and flags the call in your summary so nothing slips through.
Is my data stored in Australia?
Yes. Call recordings, transcripts and customer details are hosted in Australian data centres.
How long does setup take?
Most businesses are live within a week. We train the agent on your services, prices, service area and booking rules before it takes a single call.
Can I cancel?
Yes, any time. No lock-in contracts.