Separate routine administration from clinical judgement
Opening hours, appointment requests and messages can follow a defined workflow. Questions about symptoms, treatment or whether an animal can wait need the clinic's approved escalation instructions. Do not judge the system only on a calm vaccination booking. Include worried callers and requests for a person in the walkthrough, and avoid promising that automation can resolve every conversation.
A handover must reach the right contact
Keep on-call details current and agree what happens when the first contact cannot be reached. A useful summary should prevent the team from having to gather the same basic information again. Confirm your practice software and booking method before purchase. Phone cover should have a clear scope, including which tasks remain with reception and the clinical team.
A call, from ring to next action
Agree the route before you switch on
The clinic phone rings while the reception team is already occupied. This example flow depends on the rules and integrations agreed during setup.
- 1. Listen and collect
Identify a routine request or a need to speak with the team
- 2. Follow the agreed rules
Within the routine scope
Capture appointment requests and approved general information
Needs a person
Follow clinic-approved instructions for health concerns
- 3. Make the next action clear
Give the receiving person the caller's details and reason for calling
If the contact is unavailable, use the agreed fallback. Do not promise that a transfer or request has been accepted.
Fictional example, not a customer recording
What could the conversation sound like?
A fictional pet owner asking to speak with the clinic
Bring these situations to your demo
- A caller who wants a person immediately
- A request for clinical advice
- A changed on-call contact
- An unavailable contact requiring the agreed fallback
Caller
I am worried about my dog and would like to speak to someone.
Example agent
I cannot give veterinary advice. I can help you reach the clinic's nominated contact.
Caller
Yes, please put me through.
Example agent
I will try that contact now. May I take your name and callback number in case the call disconnects?
Next action: A handover attempt using the clinic's instructions. The example makes no diagnosis or promise that a vet is available.
Your numbers, your decision
What would cover the cost?
An illustration, not a forecast. The starting inputs are examples, not industry averages. Use contribution after direct clinical costs. This illustration does not put a value on clinical decisions, emergency outcomes or patient safety. All amounts exclude GST.
$10 above the fee in this illustration.
At this value, 10 additional attended appointments would cover the monthly fee. This comparison excludes other overheads and does not predict demand. Time value is not necessarily a cash saving.
Vets call answering FAQs
Will callers be forced to keep talking to the AI?
A request for a person should follow your agreed handover route. Check both the normal transfer and the fallback when the nominated person is unavailable before going live.
Can an AI receptionist decide whether an animal needs urgent care?
Do not rely on it for independent clinical judgement. Your clinic should approve the instructions and escalation route for health concerns. The agent should not diagnose or reassure callers that it is safe to wait.
How does it know which vet is on call?
It needs a maintained contact arrangement that matches your rota. Agree who updates it, how changes are checked and what backup route applies. Confirm this workflow with G2 during setup.
Will this just create another list of messages to return?
That depends on the scope. Decide which routine requests can be completed and which need a callback. Ask to see the summary your team receives, and test whether it includes the details they need for the next action.
Can it book into our veterinary practice software?
Confirm your exact platform and appointment rules with G2. An appointment request is not a confirmed booking, and a general demonstration is not proof of a connection to your practice software.
What does G2 cost and what should I check before starting?
G2 costs $990 per month plus $1,500 setup, excluding GST. Before starting, confirm your phone diversion, supported software, booking permissions, handover contacts and fallback when nobody answers. Ask to test those scenarios in a walkthrough.
Hear it handle a call for your industry
Try the demo, then bring your software and call scenarios to a walkthrough. We can confirm the booking route, handover rules and setup for your business.
$990/month + $1,500 setup, excluding GST.
View pricing and what is included