An appointment needs more than an empty slot
A new-patient visit, a hygiene appointment and a follow-up may need different durations, providers or preparation. Before enabling booking, agree which appointment types the agent can handle and which requests need the front desk. Confirm your exact practice software. A demonstration using a general calendar does not establish that your practice management system is connected.
Make the handover part of the service
Decide how requests for clinical advice, treatment concerns or an urgent conversation reach a person. The agent should follow your practice-approved instructions and avoid diagnosis, treatment advice or guessing about health-fund benefits. Test the case where the first contact is unavailable. Clear limits help the team understand what they will receive and what still needs their judgement.
A call, from ring to next action
Agree the route before you switch on
The front desk is helping a patient when another patient calls. This example flow depends on the rules and integrations agreed during setup.
- 1. Listen and collect
Identify the appointment or enquiry being requested
- 2. Follow the agreed rules
Within the routine scope
Follow approved appointment rules or request a callback
Needs a person
Route clinical questions and uncertain requests to the team
- 3. Make the next action clear
Pass on the request and agreed contact details
If the contact is unavailable, use the agreed fallback. Do not promise that a transfer or request has been accepted.
Fictional example, not a customer recording
What could the conversation sound like?
A fictional patient requesting a routine appointment
Bring these situations to your demo
- A new patient asking for the wrong appointment type
- A health-fund question the agent cannot confirm
- A patient asking to speak to a person
- An after-hours request needing the practice's escalation instructions
Caller
I would like to arrange a check-up. I am a new patient.
Example agent
I can help with an appointment request. Do you have a preferred day?
Caller
Friday, if possible. Can you tell me what my health fund will cover?
Example agent
The practice team will need to help with that question. I can include it with your request for a callback.
Next action: A new-patient appointment request and a funding question for the practice team. No coverage amount or clinical advice is promised.
Your numbers, your decision
What would cover the cost?
An illustration, not a forecast. The starting inputs are examples, not industry averages. Use contribution after the direct costs of an additional attended appointment. Do not count every enquiry or appointment request as an attended visit. All amounts exclude GST.
$10 above the fee in this illustration.
At this value, 10 additional attended appointments would cover the monthly fee. This comparison excludes other overheads and does not predict demand. Time value is not necessarily a cash saving.
Dental call answering FAQs
Will G2 replace our dental receptionist?
Plan it as call cover around your team. Check-in, payments, treatment discussions and the rest of the front desk still need their own staffing plan. Start by defining the calls the agent should receive.
Can it book into our dental practice software?
Confirm your exact system, appointment types and provider rules with G2 before purchase. Do not assume a dental system is connected because an agent can take an appointment request or use a general calendar.
How should urgent or clinical questions be handled?
Use instructions approved by your practice and a defined route to the appropriate human contact. The agent should not diagnose, recommend treatment or decide independently that a patient can safely wait.
Can patients ask to speak with a person?
Yes, that request should have a clear handover route. Agree your staffed hours, contact number and fallback when nobody is available. Include this scenario in the pre-launch test.
What should we check about patient information?
Ask what details are collected, where they are stored, who can access them and how retention or deletion is handled. Confirm the arrangement against your practice's requirements before allowing real patient calls.
What does G2 cost and what should I check before starting?
G2 costs $990 per month plus $1,500 setup, excluding GST. Before starting, confirm your phone diversion, supported software, booking permissions, handover contacts and fallback when nobody answers. Ask to test those scenarios in a walkthrough.
Hear it handle a call for your industry
Try the demo, then bring your software and call scenarios to a walkthrough. We can confirm the booking route, handover rules and setup for your business.
$990/month + $1,500 setup, excluding GST.
View pricing and what is included